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Customer Reviews

Excellent

Home Improvement Outlet Inc4.7

Based on 144 reviews

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T Lash

1 month ago

Incredibly satisfied with the whole process of buying and getting new flooring installed. Everyone i spoke with were knowledgeable, professional, and personable.

Response from the owner:Thank you so much for your kind review! We’re thrilled to hear that you were satisfied with your flooring purchase and installation experience. We truly appreciate your business and the opportunity to work with you

Kyle McCullough

2 months ago

I am totally pleased with my new vinyl plank flooring through my home. Andrew and Kai did a fantastic job. They were very professional and caring with every detail. I very highly recommend these Home Improvement employees to turn your home into a beautiful new look. Thank you for being so attentive and conscious about your job. Kyle McCullough

Response from the owner:Thank you, Kyle, for your wonderful review and recommendation! We’re so pleased to hear how happy you are with your new vinyl plank flooring. Andrew and Kai will be especially glad to know that you appreciated their professionalism, attention to detail, and care throughout the installation. Thank you for trusting Home Improvement Outlet with your project!

Albert DeLay

3 months ago

We had new laminate flooring installed in our kitchen/dining/hallway/utility room. The finished job is beautiful- -absolutely professional in all aspects. Minimal disruption throughout the process (two days) with minimal mess. Garrett did a wonderful job and was friendly/easy to work with. We would welcome using him and Home Improvement Outlet again. Thank you for a job well done.

Response from the owner:Thank you for your kind words! We're so glad you love your new flooring and had a great experience with Garrett. We truly appreciate your trust in Home Improvement Outlet and look forward to helping with your future home improvement projects. Enjoy your beautiful new floors!

Jordyn Niermans

4 months ago

If you are looking for a company to do your project, look no further then Home Improvement Outlet. We bought our house a year ago and were quickly surprised by how much work the floors needed. (Tear out and leveling.) We stumbled across Home Improvement Outlet and from the first phone call to the finish of our project we were nothing but happy. Amber and Scott in the showroom were amazing. Scott gave my 6 year old time and attention during our first visit and didnt make him feel like an annoyance. Amber listened to my husband and I's concerns, likes and dislikes and helped us find the perfect fit. She was great with communication during the whole process. When tear out and installation day came we were greeted by Andrew, Colin & Kai. They came in, torn out our hardwood floor and cleaned along the way. When it turned out we wanted to tear out the subfloor and get new Andrew didnt even blink. He took on the challenge and made the subfloor supported, solid and level. This project took 2 extra days then expected but they worked with us. Kai & Colin came out for install and always had a good attitude and a GREAT attention to detail. My 6 yr old son befriended the 2 and was by their side observing and talking most of the time. When the project was done we were more then happy with the work they did. We will continue using Home Improvement Outlet for any project they will do.

Response from the owner:Thank you so much for your kind words and for taking the time to share your experience with Home Improvement Outlet! We are thrilled to hear that you were happy with your project from start to finish. Amber and Scott take great pride in helping our customers find the right products and ensuring the process runs smoothly, so your recognition means a lot to them. We're also grateful for your compliments about Andrew, Colin, and Kai. Remodeling projects can sometimes uncover unexpected challenges, and we're glad our team was able to adapt, provide solutions, and deliver a floor that you can enjoy for years to come. Their dedication to quality craftsmanship and attention to detail are qualities we value highly. It was especially heartwarming to hear that your son enjoyed getting to know our team throughout the project. We love building relationships with our customers and making the experience a positive one for the whole family. Thank you again for trusting us with your home. We truly appreciate your business and look forward to helping you with future projects! – The Home Improvement Outlet Team

Misty

4 months ago

Shawn and the team did an amazing job from start to finish. We had our bathroom and kitchen remodeled. Shawn was helpful in the preliminary planning stages including picking out flooring, cabinetry, and a sink. He then came to the house and measured for install. He also connected us with Classic Rock fabricators to choose granite. Shawn communicated the times of arrival for the various contractors and was responsive to emails and questions throughout. The time to complete work was reasonable, and the pricing was reasonable. The team did an amazing job at installing and craftsmanship. The bathroom and kitchen experts did meticulous, careful work on install of: vanity, flooring, toilets, cabinets, trim, and tiling work. The new bathroom & kitchen have quality materials and we anticipate that they will endure. The contracting team communicated well, were professional, and cleaned up beautifully. The overall finished projects exceeded our expectations, so remodeling through HIO was a positive, worthwhile experience!

Response from the owner:We're glad Shawn was able to guide you through the planning process and keep everything running smoothly. It's wonderful to hear that our installation team delivered the quality craftsmanship, professionalism, and attention to detail that we strive for on every project. Knowing that the finished results exceeded your expectations means a great deal to us. Thank you for your trust, and we hope you enjoy your beautiful new kitchen and bathroom for many years to come!

stanley davis

4 months ago

Great experience,no hassles,at my age I really appreciate a hassle free experience.

Response from the owner:Thank you Stanley for your kind words. Glad everything went as planned!

Jim Batchelor

5 months ago

We had a new front door installed at our son’s house on Chestnut St in Palmyra. He did an amazing job. He finished everything very carefully and completely. It looks tremendous. I would highly recommend Home Improvement especially if our installer ( don’t know his name) does the work.

Response from the owner:Thank you Jim for you kind words. The installer was Dwight Weaver. We will be sure to pass on your recommendation. Hope your door will serve you well for many years to come.

Jed Uhrich

6 months ago

I had Home Improvement Outlet at my home to level up what was once a sunken floor in my living room. They also removed my old carpet and installed vinyl plank flooring as well as a ceiling that also looks like wood planking. I am very pleased with everything. The crew was a pleasure to work with. They worked hard and cleaned up before they left every day. I have received many nice comments who have seen the work. I will definitely use Home Improvement Outlet for future projects at my home.

Response from the owner:Thank you so much for the kind words and for trusting Home Improvement Outlet with your project! We’re glad to hear you’re happy with how everything turned out—from leveling the floor to the new vinyl plank flooring and ceiling. It’s great to know our crew made a positive impression and kept things clean and organized throughout the process. We really appreciate your recommendation and look forward to working with you again on future projects!

Phyllis Berwager

6 months ago

Will definitely have more projects in the future and will see what home improvement has to offer

Response from the owner:“Thank you so much! We truly appreciate your support and are glad you had a good experience. We’d love the opportunity to help with any future projects!”

Tony&Phyllis

7 months ago

Not sure what their names were but the 2 young guys who did a shower walls and faucet remodel did an excellent job. We love it.Everyone we dealt with during our experience was very polite and helpful. We have used them often

Response from the owner:“Thank you so much for the kind words and for continuing to trust us with your home projects. We’re so glad to hear you love your new shower walls and faucet remodel! We truly appreciate your business! Thank you again!”